FAQ

Our streamlined process takes 4-6 weeks from application to helper arrival:

• Initial consultation to understand your needs
• Candidate matching and selection
• MOM work permit application
• Documentation processing
• Helper arrival and orientation.

We source experienced helpers from Indonesia and Myanmar. Each candidate undergoes:

• Background verification
• Skills assessment
• Medical screening
• Language proficiency testing
• Professional training.

Our MOM-accredited training programme covers:

• Household management
• Safety protocols
• Childcare techniques
• Elderly care
• Cooking methods
• Communication skills.

The cost of hiring a domestic helper includes several components regulated by the Singapore government and standard industry fees. We believe in transparent pricing and will provide a detailed quotation during consultation.

Required costs include:

• Agency service fee
• Ministry of Manpower (MOM) security bond
• Work permit fees
• Mandatory medical and personal accident insurance
• Settling-in programme (SIP) for first-time helpers
• Medical examination
• Placement fee.

Monthly recurring costs:

• Helper's salary (as per MOM guidelines)
• Monthly levy to the government
• Daily living expenses
• Medical care when needed.

Contact our consultants for a detailed cost breakdown based on your specific requirements. We offer various payment plans to make the hiring process more manageable for eligible employers.

Note: All fees comply with Ministry of Manpower (MOM) regulations and industry guidelines.

We understand that welcoming a domestic helper into your home is a significant decision that impacts your entire family. Our comprehensive matching process, refined over 15 years of experience, ensures the best possible fit:

Initial Family Consultation

• In-depth discussion about your family dynamics

• Detailed assessment of care requirements
• Understanding of household routines
• Cultural preferences and considerations
• Language requirements.

Professional Matching Process

• Careful evaluation of helper qualifications
• Experience alignment with your needs
• Personality compatibility assessment
• Detailed background verification
• Professional reference checks.

Pre-Employment Validation

• Video interviews with shortlisted candidates
• Skills assessment reviews
• Communication capability evaluation
• Work experience verification
• Family preference alignment.

Your family's well-being remains our priority long after the initial placement. Our comprehensive post-placement support includes:

First Month Priority Support

• Dedicated relationship manager
• Weekly check-in calls
• Adjustment guidance for both family and helper
• Cultural integration support
• Work routine establishment assistance.

Ongoing Care Services

• 24/7 emergency assistance hotline
• Professional mediation services when needed
• Regular helper performance reviews
• Employer advisory support
• Helper skills enhancement opportunities.

Problem Resolution Protocol

• Same-day response to urgent concerns
• Professional conflict resolution services
• Cultural mediation when needed
• Performance improvement planning
• Replacement arrangements if necessary.

Our experienced consultants remain available to support your family throughout your helper's employment period, ensuring a harmonious household environment.

We prioritise the security and well-being of both helpers and employers through comprehensive protection plans:

Mandatory Coverage (as per MOM requirements)

• Medical insurance with hospitalisation coverage
• Personal accident insurance protection
• COVID-19 medical coverage
• Security bond protection.

Enhanced Protection Options

• Extended medical coverage plans
• Additional liability protection
• Emergency medical evacuation
• Special conditions coverage
• Home content protection.

Healthcare Support:

• Network of trusted medical providers
• 24/7 medical emergency assistance
• Direct billing arrangements
• Simplified claims process
• Annual health screening programmes.

Our partnerships with Singapore's leading insurers ensure you receive optimal coverage while meeting all regulatory requirements. We'll guide you through the coverage options to select the most suitable protection for your household.

We understand that families sometimes need flexible domestic help solutions. Under MOM regulations, Foreign Domestic Workers (FDWs) must be employed full-time with a single household. For short-term domestic help needs, here are your legal options:

For Temporary Help

• Licensed part-time cleaning services
• Professional caregiving agencies
• Specialised housekeeping packages
• Local domestic service providers
• Registered housekeeping companies.

Important to Note

• FDWs cannot be hired on a part-time basis
• Sharing of FDWs between households is not permitted
• Penalties of up to $10,000 apply for illegal deployment
• Employers may be banned from hiring helpers for violations.

If you need temporary assistance, we can refer you to our network of licensed service providers who specialise in short-term domestic help. For long-term help, we'll guide you through the proper process of hiring a full-time domestic worker.

Contact our consultants to discuss the most suitable solution for your household needs.